1. WHERE WE SHIP FROM

All orders are shipped from the Netherlands (EU). 

2. WHERE WE SHIP TO

We currently ship to:

-European Union (EU)
- United Kingdom
- United States
- Canada
- Australia
- New Zealand
- Japan
- Singapore

If your country isn’t on the list yet, hang tight, we're working on expanding.

3. PROCESSING TIME

We aim to process and ship your order within 1–2 business days (excluding weekends and public holidays). Once your order is on its way, you’ll get a confirmation email with tracking details so you can follow its journey.

4. SHIPPING TIMES AND COSTS

Please keep in mind that shipping times can vary slightly depending on your location, local holidays, and customs processing.

5. CUSTOMS AND DUTIES

If you're ordering from outside the EU, customs or import duties may apply once the package reaches your country. These charges are your responsibility. Unfortunately, we can’t predict or control these fees.

6. CHANGING OR CANCELLING YOUR ORDER

Need to change or cancel your order? We’ll do our best to help, but because we process orders quickly, we can’t guarantee changes once your order is placed. Email us as soon as possible at support@islasunwear.com, and we’ll see what we can do.

7. DELAYED OR MISSING ORDERS

If your order is taking longer than expected:

• Double-check that your shipping address was entered correctly
  
  

• If your order says "Delivered" but you haven’t received it, check with neighbors or your local delivery service, sometimes they mark it delivered a bit early
  
  

• Still no luck? If it’s been more than 30 days, contact us at support@islasunwear.com and we’ll help you out
  
  

We’re not responsible for delays or losses caused by incorrect addresses, but we’ll always do our best to help resolve the issue.

8. CARRIER RESPONSIBILITY

Once your package leaves our facility, it’s in the hands of the courier. While we’re not liable for carrier delays or mishandling, we’ll be happy to assist you in tracking your order or filing a claim if needed.

9. QUESTIONS?

We’re here for you! If you have any questions or concerns about your shipment, just send us a message at: support@islasunwear.com