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Frequently Asked Questions

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FAQ's

This is where we answer our most commonly asked questions. If you can't find the answer to your question here, feel free to contact us at support@islasunwear.com.

Product & Materials

What makes your sunglasses suitable for small faces?

We created Isla Sunwear to offer sunglasses that truly fit smaller faces. Standard sizes can feel too wide or slip off, so we designed our frames to be about 10% narrower for a secure and comfortable fit. Each pair has a hinge-to-hinge width of 125mm (4.9in), ensuring your sunglasses stay in place and feel just right.

What materials are used for the frames and lenses?

We use acetate and bio-acetate for our frames. Our lenses are made from CR-39.

Acetate is a premium, plant-based material known for its durability, flexibility and rich color depth. Unlike standard plastic frames, acetate is made from renewable materials like wood pulp and cotton fibers, making it an eco-friendlier choice.

CR39 is a lightweight, high-quality optical material known for its clarity and durability.

Are your sunglasses eco-friendly?

We prioritize sustainable materials without compromising on quality. Our frames are made from acetate and bio-acetate, a plant-based material that’s a more eco-friendly alternative to traditional plastics. Our CR-39 lenses are durable and long-lasting, helping reduce waste over time.

Do your lenses offer 100% UV protection?

Yes, all our glasses provide 100% UV protection and meet the following international standards:

  1. CE 
  2. UKCA
  3. ISO 12312-1:2022
  4. AS/NZS 1067.1:2016+A1-2021
  5. ANSI Z80.3:2018
  6. REACH
What will I receive with my sunglasses?

Every pair of Isla sunglasses comes with a soft protective pouch to keep them safe on the go, plus a recycled cleaning cloth to keep your lenses crystal clear.

Orders & Shipping

Where do you ship from?

We ship from The Netherlands.

Do you offer international shipping?

Yes! We currently ship to the following countries & zones:

  • European Union
  • USA
  • Canada
  • Australia
  • United Kingdom
  • New Zealand
  • Japan
  • Singapore
How long does shipping take? VOEG TABEL TOE

You can use the table below to see the estimated shipping time for your country.

For the most accurate delivery estimate, please enter your shipping address at checkout.

How can I track my order?

You can track your order anytime by visiting our Support page and clicking on Track My Order. There, you’ll be able to follow your package’s journey.

Your tracking number can be found in the shipping confirmation email we sent you.

What should I do if my order is delayed or hasn’t arrived?

We’re so sorry this has happened! Please check if you entered your shipping address correctly, as small details like house/door numbers, street names, and postal codes can sometimes be missed.

Once your order has left our facility, we are unable to control carrier delays, lost packages, or address issues. However, if your order has been in transit for more than 30 days, please don’t hesitate to reach out to us at support@islasunwear.com, and we’ll do everything we can to help.

If your order is marked as "delivered" but you haven’t received it:

Sometimes packages are marked as delivered a little early, so we recommend checking around your delivery area and with neighbors. In most cases, the package arrives within a few days! If you still haven’t received it after three business days, we suggest reaching out to your local carrier to file a claim.

If you need further assistance, please contact us at support@islasunwear.com, and we’ll be happy to help in any way we can.

Can I change or cancel my order after purchase?

We can't guarantee changes or cancellations once an order is placed. Please contact us at support@islasunwear.com so we can help you.

Returns & Warranty

What is your return policy?

You can find our return policy here.

How do I start a return?

To start a return, please contact us at support@islasunwear.com.

To view our returns & exchanges policy, click here.

What if my sunglasses arrive damaged?

We’re so sorry this happened! While we do extensive quality checks and inspect every pair ourselves, once they leave our facility, we rely on our shipping partners to deliver them safely. If your sunglasses arrive damaged, please contact us at support@islasunwear.com.

Do you offer a warranty?

Absolutely! We stand by the quality of our sunglasses and want you to make many sun soaked memories with them. You can find our full warranty here.

Care & Maintenance

How do I clean and take care of my sunglasses?

We recommend:

  • Always using the pouch provided to carry your sunglasses.
  • Cleaning them with the microfiber cloth that comes with your sunglasses. Avoid using soap and water.
  • Keeping them away from direct (hot) light sources for long periods.
Do your sunglasses come with a case or cleaning cloth?

Yes! All our sunglasses come with a soft pouch for storage and a reusable cleaning cloth to keep your sunglasses in great condition.

Brand

What makes your brand different from other sunglasses brands?

Most sunglasses brands use a one-size-fits-all approach, but that’s exactly the problem. If you’ve ever struggled to find on-trend sunglasses that actually fit your smaller face, we got you. Our frames are designed specifically for smaller sizes, giving you the perfect fit without compromising on style.

Who is behind the brand?

Our founder, Quincy, started Isla Sunwear after years of struggling to find sunglasses that truly fit her smaller face. You can read the full story of how Isla Sunwear started here.

How do you ensure high quality in your sunglasses?

We carefully select high-quality materials to make sure your sunglasses feel as good as they look. Our frames are made from acetate and bio-acetate, a plant-based material that’s durable, flexible, and comfortable to wear all day.

For lenses, we use CR-39, a lightweight optical material that offers exceptional clarity and scratch resistance, similar to glass but without the extra weight.

Every pair goes through independent quality control before it reaches us. Once they arrive, we inspect each pair by hand to ensure they meet our standards. No compromises, just well-made sunglasses you can rely on.

Fit & Sizing

How do I know if your sunglasses will fit me?

All our sunglasses are made about 10% narrower than standard sunglasses, making them a ‘one size fits all’ for smaller faces! If standard size sunglasses usually feel too wide, our sunglasses will generally fit just right.

To be sure, please check our size guide or contact us. We're happy to help you find the perfect pair!

What’s the best way to measure my face for the right fit?

Our size guide makes it easy to measure your face and walks you through each step.